Below we have a few frequently asked questions we have encountered in our interactions with customers over the years that we feel could be of assistance before you need to contact us directly. However, if you are not able to find the answer you were looking for, please feel free to contact us either via email email@example.com or via phone at our Thebarton (08 82342433), Gilles Plains (08 82664022) or Port Adelaide (08 8341 0513) stores.
Q. My Item was damaged on arrival? How will this be resolved?
JCS PARTS take the utmost care in packing your item to prevent any damage during transit. However, once your item leaves our warehouse it is beyond our control and from time to time items do get damaged. Replacing your item will not be a problem. We just ask that you let us know within 48 hours after receiving your damaged item. Do not try and fit the damaged item, as we will not accept returns on any fitted parts that were damaged. We understand that this can be very frustrating but please bear with us and we will do our very best to get your part out to you.
Q. What do I do if the item I received is not what I ordered?
Please contact us at any of our stores and we will address the issue immediately. We are extremely diligent with our orders and understand that this can be a frustrating experience. We promise to deal with the matter with the utmost efficiency and your satisfaction is our top priority.
Q. I have ordered the incorrect item. What can I do?
We are happy to exchange the item for the correct one provided it is in the original condition when sold and it has not yet been fitted to a vehicle. The buyer will be liable for any freight charges to return the item and postage of the exchanged item. Prior to sending out any exchanged item, we will have to have received the original item intended for return. For all returns that are not protected by warranty, incorrect item sent, or damaged in post we do charge a 20% Restocking fee for Non Free Post items and 20%. (need clarification on this part.. unclear what the client is saying).
Q. Do you offer international freight?
Currently we offer international shipping to most countries. Please contact us via email for details and please state your location and the name of the product you wish to order.
Q. Do you provide installation instructions?
It is advised that all parts be installed by a qualified mechanic as no warranty will be given for parts damaged during installation or damage caused by incorrectly installed parts through the fault of a non-qualified mechanic.
Q. What happens if the part I selected is incorrect?
JCS PARTS always is careful to deliver the right part. But if you have selected an item that is not correct we cannot be held liable for any costs associated with the fitting or procurement of additional labour costs associated with the labour or freight charges to correct the issue. Please call us to discuss the situation.
Q. How long will it take to get my product?
This is dependent on your location. For smaller items we can deliver in overnight air bags up to 5kg but for larger and more remote locations delivery can take up to 10 working days.
Q. Is my purchase insured?
No, but insurance is available. Call us and we will arrange transit insurance at a low cost for higher valued items.