Please contact us at any of our stores and we will address the issue immediately. We are extremely diligent with our orders and understand that this can be a frustrating experience. We promise to deal with the matter with the utmost efficiency and your satisfaction is our top priority.

We are happy to exchange the item for the correct one provided it is in the original condition when sold and it has not yet been fitted to a vehicle. The buyer will be liable for any freight charges to return the item and postage of the exchanged item. Prior to sending out any exchanged item, we will have to have received the original item intended for return. For all returns that are not protected by warranty, incorrect item sent, or damaged in post we do charge a 20% Restocking fee for Non Free Post items and 20%. (need clarification on this part.. unclear what the client is saying).

It is advised that all parts be installed by a qualified mechanic as no warranty will be given for parts damaged during installation or damage caused by incorrectly installed parts through the fault of a non-qualified mechanic.

JCS PARTS always is careful to deliver the right part. But if you have selected an item that is not correct we cannot be held liable for any costs associated with the fitting or procurement of additional labour costs associated with the labour or freight charges to correct the issue. Please call us to discuss the situation.